A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take
pride in our products and are committed to your continued satisfaction.
SUBARU OF AMERICA, INC. has decided that certain 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of Harman Kardon display audio system hardware and software may fail to conform to Federal Motor Vehicle Safety Standard No. 111, "Rear Visibility."
Due to a software related issue, the display audio system memory retrieval and assembly time may exceed the designed time to begin the boot-up cycle. If this occurs, the audio system display will not boot, causing the screen to remain blank. In this condition, while backing the vehicle, the rearview image may not be displayed.
The failure to display the rearview image creates a noncompliance with the requirements of FMVSS 111 - "Rear Visibility," increasing the risk of a crash.
You should contact your Subaru retailer (dealer) for an appointment to have the display audio system software updated in your vehicle, free of charge.
Until this repair is performed, please use caution when driving in reverse if the rearview image is not displayed. You should always check the rear view and the surrounding area by turning your head rearward and/or using the mirrors and move backward at a slow speed.
WTZ-85 Recall FAQs:
Q: What should I do?
A: You should contact your Subaru retailer (dealer) for an appointment to
have the display audio system software updated in your vehicle, free of
charge.
Until this repair is performed, please use caution when driving in reverse if the rearview image is not displayed. You should always check the rear view and the surrounding area by turning your head rearward and/or using the mirrors and move backward at a slow speed.
Q:
What will be done to the vehicle?
A:
Subaru will reprogram the Harman Kardon display audio system software
with an updated version in your vehicle at no charge to you.
Q: What Subaru models are involved?
A: Certain 2018 model year Legacy, Outback, and BRZ vehicles equipped with
a certain combination of Harman Kardon display audio system hardware and
software.
Q: How long will the repair take?
A: The time to perform this software update is approximately 30 minutes.
However, it may be necessary to leave your vehicle for a longer period of
time on the day of your scheduled appointment to allow your Subaru retailer
flexibility in scheduling.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an
appointment to ensure that the retailer can allocate a time slot to best
accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru
retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free
of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of
charge for you.
Q: If I live in Canada do I have to return to the United States to have
this performed?
A: Any authorized Subaru dealership in either the United States or Canada
is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information
online, at
www.subaru.com/customer-support.html
, by selecting Email Us then selecting Update Address from the drop-down
menu.